WeSupportWiFi Support

Knowledge base

Help for getting online and staying connected.

Start with the quick checks below, then open a ticket from the resident portal if something still needs attention.

Check Service status See known maintenance or outages first. Open Support ticket Tell us what is happening in your unit. Manage Wi-Fi password Sign in before viewing or changing passwords.

Property context

General support

Use a property URL such as /anden when a sticker or portal link sends you here. The article guidance stays public and does not expose resident account data.

Open ticket View status

First setup

Getting online for the first time

  1. Open the resident portal from your welcome message or sticker.
  2. Sign in with the email address or mobile number on your lease.
  3. Use the resident Wi-Fi name and password shown in the portal.

Wi-Fi network

Finding the right Wi-Fi network

Use the network name shown in your resident portal. Some properties also provide a roaming network for shared areas; your resident password works there when roaming is enabled for the property.

Password

Viewing or changing your Wi-Fi password

Password reveal and reset require a signed-in resident session. If you cannot sign in, open a ticket and choose the Wi-Fi password category.

Troubleshooting

Slow Wi-Fi checklist

  1. Check the status page for active incidents.
  2. Try one device near the in-unit access point, then another room.
  3. Restart only your device first; avoid factory-resetting network equipment.
  4. Open a ticket with the room, device type, and time of day.

Outage

When the internet looks down

If every device is offline, check service status first. If no incident is posted, open a ticket and include whether wired devices, Wi-Fi devices, or both are affected.

Devices

New device will not connect

Confirm the password was entered exactly and that the device supports WPA2 or WPA3 personal Wi-Fi. For TVs, game consoles, printers, and smart-home devices, include the model in your ticket.

Move-in

Move-in setup checklist

Your resident account is tied to the active lease record. If the portal cannot find you, open a ticket with your property, unit, and move-in date so support can verify the lease import.

Tickets

What to include in a support ticket

Include your unit, affected room, device type, what you already tried, and whether the issue is constant or comes and goes. Clear details help support attach calls, texts, and follow-up notes to the same case.