Policy
Privacy policy
This policy explains how WeSupportWiFi and Cal MSP use resident contact information for internet support, account access, and service notices.
Information we collect
We may collect resident name, property, unit, email address, mobile number, support ticket details, call and message history, device troubleshooting information, and account-access events needed to provide managed internet support.
How we use information
We use this information to verify resident access, deliver support, send sign-in links or codes, coordinate callbacks, respond to tickets, provide service status notices, protect accounts, and maintain audit records for managed internet operations.
SMS and mobile information
We do not sell or share mobile opt-in data, SMS consent, or mobile numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is used for WeSupportWiFi support, account-access, and service-notification messages, and may be processed by service providers that deliver those messages for us.
Service providers
We may use service providers for communications, hosting, security, support tooling, and operational logging. These providers are allowed to process information only to provide services to us and not for their own marketing.
Your choices
You can reply STOP to WeSupportWiFi text messages to opt out of SMS. You can reply HELP for help. You can also request support through the resident portal or the support knowledge base.